Frequently Asked Questions

How do I enroll into a program?

You can enroll into our programs three ways:

1. Enroll by Phone

Call us for more information at 205-593-4592.

Our office hours are Monday – Thursday 8:30am to 4:30pm, Friday 8:30am - 2:00pm. Saturdays by scheduled appointment. If no one is available to take your call, leave us a detailed message and we will be in touch with you within 24 hours.

2. Online Enrollment

Complete the online registration form and submit the registration fee for your chosen program to reserve your seat in the class. Email all required forms to info@newpathhcc.com ahead of time or you may also physically bring them to the School. Once we have processed all necessary documents and fees, you will receive a welcome email confirmation.

3. Walk-in Registration

You are always more than welcome to visit us at the School. We are happy to speak with you during our business hours.

What is the admission criteria for prospective students?

• High School Diploma or GED 

• Must be 18 years of age or older   

• Ability to read, write, and speak English 

• Ability to pass a drug test  

• Current (within the past year) negative TB skin test or negative chest x-ray. A student may not participate in clinicals without a clear chest x-ray or negative TB test  

• Ability to pass a background check. New Path HCC reserves the right to run a background check on students participating in clinicals at a clinical site that requires background checks.  

• Proof of Hepatitis B Series completion or blood Titers indicating immunity.

• Clinicals held between October and April require proof of yearly influenza vaccination or signed waiver.

• If pregnant, students will need to provide a physician’s note documenting that the student is cleared to participate in clinical experiences

•  Payment of registration fee and satisfactory arrangements to pay tuition 

Do I have to pay tuition all at once?

No, absolutely not. Students initially pay a non-refundable registration fee, which is also a part of the total tuition and an approved deposit amount during the first week of class to secure your seat in the class. For students facing financial hardship, we offer a pay-as-you-go plan, which is a weekly or bi-weekly payment arrangement option available at your convenience. The remaining balance of your account should be paid in full during the last week of class or prior to graduation. 

NOTE: Students with outstanding account balances will not receive a certificate of completion nor will they be eligible to sit for state/national exams until full payment has been received.

Does the tuition cost include everything I will need?

Yes, there are no additional hidden fees. The CNA and Phlebotomy Training programs are all inclusive which bundles everything together. The class textbook rental  is provided, your choice of either one solid purple or gray (CNA Program) or solid black (Phlebotomy Program), TB Skin test, all lab supplies, Student Malpractice Insurance, are all included in the cost of the tuition.

NOTE: Required immunizations - Hepatitis B Series completion (CNA Program only) and students who are required to obtain a chest x-ray for negative TB verification are not included in tuition, students are liable for costs incurred. 

Do I need to wear scrubs to class?

No. You may wear your own comfortable clothing during classroom lectures, however, you are required to wear your provided scrubs during hands-on clinicals and skills training hours.

What does the Online/Hybrid Certified Nursing Assistant (CNA) program entail?

The Hybrid Nurse Aide program integrates 40 hours of online instruction, 24 hrs of in-person lab skills check off, and 16 hours of clinical experiences for a total of 80 clock hours. The coursework is the same as the traditional on-site Certified Nurse Aide program and is also 4 weeks in length. The online component of the class is through Canvas, a virtual learning environment, offering students guided study through the various course modules. Course participation is ensured through assigned readings, weekly assignments, online testing/quizzes and discussion board postings between the instructor(s) and other students. This course is not self-paced, it follows a structured content and assignment calendar. It is ideal for students who are proficient in the use of technology, independent in their work processes and are in need of a flexible classroom schedule.

How are Nursing Assistant clinical rotations conducted?

There are a total of 16 hours of clinicals which will occur over two days between Monday – Thursday from 6:45 am - 3:15 pm. Students will receive a 10-minute morning break, a 10-minute afternoon break and a 30-minute lunch break. Most clinical sites are held during the day shift, but accommodations can be arranged for evening/night clinicals. However, due to Covid-19 restrictions, simulated clinicals will be held at our school until further notice is received to safely enter back into the long-term care facilities. 

What qualities does a new student need to be successful?

First and foremost, new students must enjoy interacting with people on a daily basis in order to find enjoyment and fulfillment in their careers. Other attributes should include: compassion, reliability, flexibility, communication skills, physical stamina and a solid understanding of a caregiver’s role in the lives of those in need. 

What should I bring to class?

You should consider bringing the following to class:

Writing Utensils - Pencils, pens, markers, erasers and a highlighter.

A notebook and planner - This will help you to stay organized and ahead of class assignment deadlines to make sure you don’t miss anything. 

Good time management skills and a study/note taking system is ideal. Consider bringing a well-rested alertness so that you can be attentive and engaged. 

Most importantly, be ready and willing to participate during class with a positive attitude. Bring your enthusiasm, openness and dedication — you are going to enjoy your program!

What is the refund policy?

Refund Policy and Cancellation 

Three-Day Cancellation: An applicant who provides written notice of cancellation within 3 days (excluding Saturday, Sunday and federal and state holidays) of signing an enrollment agreement is entitled to a refund of all monies paid. No later than 30 days of receiving the notice of cancellation, the school shall provide the 100% refund.  

Supplemental Cancellations: An applicant requesting cancellation more than three days after signing an enrollment agreement and making an initial payment, but prior to entering the school, are entitled to a refund of all monies paid minus the registration fee. 

 Refunds after the start of classes:  

•  A student will be determined to be withdrawn from the institution if the student has not attended class for 3 consecutive days (excluding Saturday, Sunday, state and federal holidays) without contacting the school.  

• After the start of classes, the tuition refund, minus the registration fee amount will be calculated.

• Refunds will be issued within 30 days of the date of student notification, or the date determined by the school based on violation of the attendance policy or academic probation policy. 

• Students must notify the Program Director or designated school official in writing if they are withdrawing from the school. 

• The date of withdrawal or termination is the last date of attendance by the student. Refunds are based on the number of weeks completed or last date of attendance.

Tuition pro rata Refunds:  

 A student may not collect a refund if the student has completed 75% or more of the total number of clock hours in the remaining portion of the program from the effective date of termination. The percentage of the tuition refund amount is determined by dividing the total number of weeks completed in the program or total number of attempted clock hours from the student’s last date of attendance, by the total number of clock hours in the program.

What is the grievance policy?

Student Grievance and Complaint Procedure  

A grievance is any event, condition, rule or practice which the student believes violates their civil rights, being treated unfairly or causes a degree of offensiveness while enrolled in the school. 

New Path HCC works to find positive outcomes for all student concerns. It is a policy of this program that all students and instructors are treated fairly and that all issues are resolved in a timely manner on an individual basis. In the occurrence that a student may have a grievance or complaint against the program a written grievance policy has been developed. The following sequential steps should be taken:

1. New Path HCC encourages open dialogue and requests that students use the appropriate lines of communication by first attempting to address their concerns with the course instructor or staff member specifically involved in the situation. At this level, the student should try to meet with involved parties to work out a satisfactory resolution to the issue. 

2.  In the event a satisfactory resolution is not feasible with the course instructor or staff member, formal complaint procedures shall be initiated. A written letter of complaint form shall be completed by the student within seven (7) business days of the aggrieved event.

The letter of complaint must contain the following:

• A detailed description of the problem clearly stating what the request, grievance, or appeal is regarding.

• The date(s) the problem occurred including the events that have transpired since the onset of the grievance and the situation that remains unresolved.    

• The full name(s) and title(s) of the individual(s) involved in the problem including both staff members and/or fellow students that were involved. 

• The date and time the student met with the instructor in an attempt to resolve the issue along with the outcome of the meeting.    

3. Upon receipt of the letter, the Program Director shall investigate the situation by conducting an in-person meeting with the aggrieved, which will be documented. A written response shall be presented to the student within seven (7) business days of the receipt of the written grievance. A final plan of action for resolving the grievance shall be made and what corrective action, if any, is to be taken. All information collected and parties in the complaint will be kept confidential and all parties to the complaint will be protected from retaliation. The school will diligently work to resolve all complaints at the local school level. 

4. If, after exhausting all available institutional processes, a student’s complaint remains unresolved, the student may refer to the Private School Licensure Division complaint procedures process by visiting their website at https://www.accs.edu/about-accs/private-school-licensure/complaints/.